Cardina
About Cardina
Cardina revolutionizes customer support by enabling real-time screen sharing and cobrowsing. This innovative platform allows support agents to visually assist customers on their screens without complex setups. Cardina's simple interface and instant connectivity significantly improve customer satisfaction and resolution times, making it essential for any support team.
Cardina offers various pricing plans catering to different user needs, ensuring robust support capabilities. Plans provide features like screen sharing and cobrowsing, with discounts for annual subscriptions. Upgrading unlocks advanced functionalities, positioning Cardina as a smart choice for enhancing customer service efficiency.
Cardina provides an intuitive user interface designed for seamless interaction. Its clean layout aids support agents in quickly accessing features like screen sharing and collaborative tools, creating a user-friendly experience. The design focuses on minimizing confusion while maximizing efficiency, making Cardina valuable for support teams.
How Cardina works
Users onboard onto Cardina by signing up for a free account, followed by an intuitive setup process that includes linking their devices. Once online, agents can initiate screen sharing sessions with customers through a single click. While navigating, agents can draw on screens, provide guidance, and even take control of the customer's screen with permission. This creates a streamlined support experience, resolving issues quickly and effectively.
Key Features for Cardina
Real-time Screen Sharing
Cardina's real-time screen sharing feature empowers support agents to see exactly what customers see, enhancing guidance and interaction. This unique capability allows agents to resolve issues swiftly, resulting in reduced handling times and improved customer satisfaction, making Cardina an invaluable tool for support teams.
Two-way Cobrowsing
Cardina offers two-way cobrowsing, allowing agents and customers to collaboratively navigate through the user's screen. This interactive feature enhances remote support, leading to quicker resolutions and a more engaging customer experience, ensuring that users feel supported throughout the entire process.
Session Recording and Replay
Cardina includes session recording and replay capabilities, enabling support teams to review past interactions and learn from them. This distinct feature not only aids in training agents but also provides insights into customer needs, ultimately enhancing the overall support strategy and user satisfaction.
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