Deflekt.ai

About Deflekt.ai

Deflekt.ai is designed for businesses looking to streamline customer support by automating replies across multiple channels. Its innovative AI-driven platform allows users to set up easily, deflecting up to 50% of incoming queries. Ideal for teams wanting to enhance efficiency and reduce workload.

Deflekt.ai offers a Free plan to test features and three paid tiers: Grow at $17/month with 1,500 deflections, Pro at $67/month with 6,000, and a Custom plan starting from $499 for tailored solutions. Upgrading unlocks more projects and deflections, making support management easier.

Deflekt.ai features a user-friendly interface with an intuitive layout that enhances the browsing experience. Users can easily navigate through projects, customize responses, and access support channels, making the process efficient and straightforward. This design ensures maximum functionality and user satisfaction.

How Deflekt.ai works

Users interact with Deflekt.ai by first setting up their support channels and uploading relevant documents. The platform then utilizes AI to automatically respond to common inquiries, effectively reducing the number of support tickets. Users can monitor interactions, adjust content easily, and provide an option for human support when necessary.

Key Features for Deflekt.ai

Automated Ticket Deflection

Deflekt.ai's core feature of automated ticket deflection enables businesses to manage customer queries efficiently. By utilizing AI technology, it automates responses across various platforms, significantly reducing the number of support tickets and allowing teams to focus on more complex issues.

Multi-Channel Support

Deflekt.ai supports multiple channels, including email, web chat, Slack, and Teams, ensuring users can interact seamlessly. This multi-channel capability enhances user experience by providing a consistent level of automated support, regardless of where their questions arise, increasing overall efficiency.

Customizable Branding

Deflekt.ai allows full customization of the support interface, letting businesses match responses and chat widgets to their brand's tone and style. This feature ensures a cohesive user experience, improving brand recognition and customer satisfaction through personalized interactions.