Open

About Open

Open is an advanced AI-driven customer support platform that streamlines support interactions through phone, email, and web channels. Its innovative AI capabilities allow it to resolve 60-80% of complex inquiries, enabling businesses to save significant costs while improving customer satisfaction and operational efficiency.

Open offers competitive pricing, claiming to be 12 times cheaper than traditional solutions like Zendesk. By providing scalable subscription plans, users can save on costs while benefiting from advanced AI capabilities. Upgrading enables access to enhanced features for superior customer support at affordable prices.

Open's user interface is designed for easy navigation, featuring a seamless layout that integrates all support channels in one dashboard. Unique features like call intelligence and multilingual support enhance the user experience, allowing businesses to assist customers efficiently and effectively across various platforms.

How Open works

To interact with Open, users begin by signing up and onboarding, integrating their existing support systems if desired. The platform uses AI to handle incoming support requests via phone, email, and web, automatically managing inquiries and resolving issues, while escalating more complex matters to human agents for personal assistance.

Key Features for Open

AI Autopilot Support

Open’s AI Autopilot support feature allows businesses to automatically manage customer inquiries, resolving 60-80% of complex issues. This unique capability significantly reduces the need for human intervention and enhances customer satisfaction, making Open a valuable asset in AI-driven customer service.

Multilingual Support

Open boasts advanced multilingual support that empowers users to communicate efficiently with a global audience. This feature allows businesses to provide assistance in various languages, enhancing customer experience and ensuring effective communication, solidifying Open's position as a leader in AI customer support.

One Unified Dashboard

Open’s one unified dashboard provides a seamless overview of all customer interactions across channels. This unique interface simplifies management, allowing businesses to streamline their support processes effectively, improve response times, and enhance overall customer satisfaction, proving instrumental in delivering top-notch support.