Sobel
About Sobel
Sobel is a dynamic customer support platform designed for small teams and startups. It integrates Messenger directly into your product, ensuring users can communicate with support without leaving the application. With a shared inbox and knowledge base, Sobel streamlines support interactions, enhancing customer experience and satisfaction.
Sobel offers a free plan with a waitlist for early adopters, providing users with a knowledge base, Messenger widget, and shared inbox. Additional seats are available for $10 each, ensuring a cost-effective solution. Enjoy competitive pricing and exclusive discounts with Sobel as it prepares for launch.
Sobel features a user-friendly interface that prioritizes seamless navigation, enhancing user experience. The layout efficiently organizes conversations, knowledge base articles, and inbox messages, making it easy for teams to engage with customers. Unique tools like translation and shared inbox functionality set Sobel apart for powerful customer support.
How Sobel works
Users begin with Sobel by joining the waitlist, gaining access to a user-friendly interface. Once onboarded, they can embed Messenger in their products, allowing for direct communication with users. Teams can manage conversations through a shared inbox while utilizing the integrated knowledge base to improve response efficiency and customer support quality.
Key Features for Sobel
Messenger Integration
Sobel's Messenger integration allows users to communicate directly within the product. This unique feature enhances customer support by eliminating the need for users to leave their applications, streamlining interactions and improving overall user satisfaction while utilizing Sobel's powerful messaging capabilities.
Knowledge Base
Sobel offers an integrated knowledge base that empowers users to find answers independently. This feature reduces support inquiries by facilitating self-service for common questions, allowing customers to engage with information dynamically and improve their overall experience with Sobel's support platform.
Multi-language Support
Sobel's automatic multi-language support enhances accessibility and user engagement. The platform translates knowledge base articles into various languages, allowing teams to serve diverse user bases effectively. This unique feature helps Sobel cater to international customers, broadening its appeal and functionality.
