Unthread

About Unthread

Unthread is a cutting-edge customer support platform integrated with Slack, designed for teams seeking efficient ticket management. The innovative AI-driven automation prioritizes and resolves tickets instantly, facilitating seamless communication and enabling users to track conversations effortlessly. This ensures exceptional support experiences for customers.

Unthread offers various pricing plans, including a 14-day free trial with no credit card needed. Subscriptions provide escalating features to meet diverse business needs. Upgrading enhances support capabilities, promotes automation, and improves response efficiency, ultimately optimizing customer satisfaction through an integrated Slack workspace.

Unthread features a user-friendly interface that streamlines ticket management, ensuring an intuitive navigation experience. Its layout fosters efficiency, with distinct sections for conversations, tickets, and analytics, allowing users to manage support queries seamlessly. The design maximizes productivity, making it easy for teams to resolve issues quickly.

How Unthread works

Users interact with Unthread by signing up and connecting their Slack workspace, where the platform begins tracking conversations as tickets automatically. The onboarding process guides users through setting alerts, integrating with task management tools, and utilizing AI for response automation. It simplifies the workflow and enhances efficiency.

Key Features for Unthread

AI-automated Ticketing

Unthread's AI-automated ticketing feature transforms support processes by intelligently prioritizing and resolving tickets in real-time. This unique capability empowers teams to respond faster and manage workloads effectively, optimizing customer service and promoting satisfaction with instant support solutions integrated into Slack.

Omni-channel Inbox

Unthread's omni-channel inbox enables support teams to manage tickets from various channels, including Slack, emails, and live chat. This cohesive approach aggregates all customer interactions into one place, ensuring streamlined communication and allowing teams to respond quickly and efficiently to every query.

Integration Capabilities

Unthread offers extensive integration capabilities with popular task managers, CRMs, and existing support platforms. This flexibility allows businesses to customize their workflows while ensuring seamless communication and data synchronization, enhancing operational efficiency and enabling a unified approach to customer support management.