Cosy

Cosy is a sophisticated, Slack-native application engineered to transform standard Slack workspaces into dynamic, self-sustaining communities. It is specifically designed for community managers, leaders, and organizations that host their communities on Slack and seek to elevate member engagement without proportional increases in manual administrative effort. The core value proposition of Cosy lies in its automation of critical yet repetitive community management tasks, such as member onboarding, facilitating introductions, and content curation, thereby freeing leaders to focus on strategic relationship-building and fostering a collaborative culture. By operating seamlessly within the Slack environment, it eliminates the need for members to navigate external platforms, ensuring a smooth and integrated user experience. Cosy is particularly beneficial for professional networks, alumni groups, customer communities, and any organization that prioritizes creating a supportive, interconnected, and vibrant member ecosystem. Its comprehensive toolset addresses the full lifecycle of community interaction, from a new member's first welcome to ongoing engagement and content discovery, making it an indispensable platform for scaling community efforts efficiently.

Automated Onboarding Sequences

Cosy automates the initial welcome and integration process for new community members through fully customizable Direct Message (DM) sequences. Community managers can create up to ten distinct onboarding flows, which can be triggered immediately upon a member joining or on a configurable delay. Messages can be personalized with the member's name, include links and emojis, and are sent from either a human team member's account or the Cosy bot. This ensures every new member receives a consistent, warm welcome at any hour, significantly reducing the manual burden on community leaders and preventing any newcomer from being overlooked.

Automated Member Introductions

To foster connections and serendipitous networking, Cosy automatically introduces opted-in community members to each other via DMs on a regular, customizable schedule. Introductions occur in a three-person DM involving the two members and the Cosy bot, with a template message that can be tailored by the admin. The system intelligently pairs members randomly while avoiding recent matches, similar to platforms like Donut. Administrators control the frequency (every 1-4 weeks) and the specific weekday and time (in UTC) for these introductions, systematically driving engagement and relationship-building on autopilot.

Searchable Member Directory

Cosy provides a fully integrated, searchable member directory that operates entirely within Slack, requiring no external apps or logins. Admins can create custom profile fields (up to ten), including text entry and multiple-choice options. Members can be prompted to fill out their profiles via a one-click notification, and new joiners automatically receive a prompt 24 hours after entering the workspace. Members can then search this directory by keyword or filter for completed profiles using a slash command (/member-directory), making it easy to find relevant peers and expertise without leaving the Slack interface.

Content Highlights & Moderation Tools

This feature empowers community managers to surface valuable content and monitor conversations efficiently. Using slash commands, admins can instantly retrieve the top 10 most engaged posts within a specific channel (/most-engaged-messages) or across all public channels (/most-engaged-messages-all). Additionally, the tool can list public messages that have received no replies (/unreplied-messages), helping to identify discussions that may need a boost. Cosy also includes instant flagging for abusive or spam messages, providing essential moderation capabilities to maintain a healthy and respectful community environment.

Scaling Professional Networks and Alumni Groups

For professional networks or alumni associations hosted on Slack, Cosy automates the critical "first touch" and continuous networking that defines their value. Automated onboarding ensures new members feel immediately welcomed and informed. The automated introductions feature continuously fosters new professional connections among members, mimicking the serendipity of in-person events. The searchable member directory allows members to easily find colleagues by skills, industry, or location, turning the Slack community into a powerful, always-active networking hub without constant manual facilitation from organizers.

Managing Customer Success and Support Communities

Companies that host customer communities on Slack can use Cosy to enhance customer experience and product engagement. Automated onboarding DMs can guide new users to key resources, support channels, and best practices. The content highlights feature allows community managers to quickly identify and amplify successful case studies or helpful support answers posted by other customers. Furthermore, the ability to flag spam or abusive messages instantly helps maintain a professional and helpful environment, crucial for customer-facing spaces.

Running Membership-Based Organizations and Clubs

Membership organizations, such as paid clubs or subscription-based communities, require high engagement to justify their value. Cosy helps maintain this by ensuring no member joins unnoticed through its automated welcome sequences. The member directory builds a sense of belonging and helps members connect based on shared interests defined in custom profile fields. Regularly scheduled introductions keep the community dynamic and encourage ongoing dialogue, directly contributing to higher retention rates and perceived member value.

Facilitating Large-Scale Event or Cohort Engagement

For organizations running cohorts, bootcamps, or large virtual events, Cosy streamlines participant integration. Onboarding sequences can deliver crucial logistical information, schedules, and cohort-specific details to all participants simultaneously. As the event progresses, automated introductions can help break the ice among attendees, fostering peer learning and networking. After the event, the member directory serves as a lasting roster, allowing connections made during the event to continue and deepen, thereby extending the lifecycle and impact of the gathering.

How does the automated onboarding work?

When a new member joins your Slack workspace, Cosy triggers a pre-configured sequence of welcome DMs. You can create up to 10 unique sequences with fully customizable messages that can include the member's name, links, and emojis. These messages can be sent immediately or on a delay (minutes, hours, or even months later) and can appear to come from your account, a team member's account, or the Cosy bot. This ensures every new member is properly welcomed and onboarded without any manual effort, even outside of business hours.

Can members reply to automated messages?

Yes, but it depends on the sender configuration. If the onboarding or introduction messages are sent from a human team member's Slack account, recipients can reply directly as they would in a normal DM conversation. However, if the messages are configured to be sent from the Cosy bot, the bot is currently designed not to respond to replies. This allows for human-like interaction when desired while maintaining clarity when communication is purely automated.

How does the member directory get populated?

Community managers can notify all existing members to create their profiles with a single click, sending a DM prompt via the Cosy bot. Additionally, Cosy automatically sends a profile-editing prompt to every new member 24 hours after they join the Slack workspace. Members simply click 'Edit Profile' in the DM to fill out the custom fields you have set up, which can include text, single-select, or multi-select options. This dual-trigger system ensures high directory participation with minimal administrative effort.

Is there a free plan available?

Yes, Cosy offers a free plan that supports communities with up to 250 members. This allows smaller groups or teams to access core features and evaluate the tool's impact. For communities requiring unlimited members, Cosy provides a 30-day free trial of its paid plans, allowing full access to all features before any commitment is required. This tiered approach makes it accessible for communities of all sizes to begin enhancing their Slack engagement.