AskLettie

About AskLettie

AskLettie is an innovative AI-driven solution designed to streamline tenant maintenance requests through WhatsApp. By automating the triage process 24/7, it serves as a vital tool for landlords and letting agents, ensuring that issues are logged, addressed, and reported efficiently. The primary audience for AskLettie includes self-managing landlords, property management agencies, and tenants who seek a hassle-free way to communicate maintenance issues. With a focus on compliance and efficiency, AskLettie allows landlords to save valuable time and mitigate risks associated with manual logging. The platform provides an organized and clear audit trail for every tenant interaction, ensuring that landlords remain compliant with regulations such as the upcoming Renters' Right Act. With AskLettie, landlords can focus on managing their properties rather than being bogged down by time-consuming tasks, ultimately leading to a more productive and less stressful rental experience.

Features of AskLettie

24/7 Tenant Triage via WhatsApp

AskLettie automates the maintenance request process through WhatsApp, enabling tenants to submit issues at any time. This ensures that problems are addressed promptly, improving tenant satisfaction and reducing response times that often lead to frustration.

Centralised Evidence Locker

This feature allows landlords to store all necessary documentation, such as repair invoices and gas safety certificates, in one secure location. It simplifies the process of gathering evidence and ensures that landlords have all the proof they need for compliance.

Automatic Audit Trail

Every interaction between tenants and the AI is recorded with a time-stamped, un-editable log. This feature builds a comprehensive compliance record automatically, alleviating concerns about manual logging and ensuring that landlords can easily access important information when needed.

1-Click Legal Reports

AskLettie provides the ability to instantly generate clean maintenance reports for any tenant or property. This feature is crucial for landlords who require audit-ready data and wish to streamline their reporting processes for legal compliance.

Use Cases of AskLettie

Efficient Maintenance Management

Landlords can use AskLettie to receive and triage maintenance requests from tenants without the need for phone calls. This leads to a more organized workflow and allows landlords to focus on other critical aspects of property management.

Compliance with Regulations

With the upcoming Renters' Right Act, landlords can leverage AskLettie's automatic audit trails and documentation storage to remain compliant. This feature alleviates the burden of manual record-keeping and ensures landlords are ready for any regulatory scrutiny.

Enhanced Tenant Experience

Tenants benefit from AskLettie's seamless communication platform, allowing them to submit issues quickly and receive immediate feedback. This enhances their overall rental experience and reduces the likelihood of unresolved maintenance problems.

Time-Saving Automation

By automating the tenant onboarding and maintenance request process, landlords can save hours that would otherwise be spent managing these tasks manually. This efficiency enables landlords to allocate their time to other important responsibilities, such as property marketing and tenant relations.

Frequently Asked Questions

How does AskLettie work?

AskLettie operates by allowing tenants to submit maintenance requests through WhatsApp, which the AI then triages automatically. The system logs each interaction, providing landlords with organized records and compliance-ready reports.

Is there a limit to the number of properties I can manage with AskLettie?

Yes, AskLettie offers different pricing tiers, with the Starter plan accommodating up to 2 properties. For landlords with larger portfolios, the Professional plan allows for more properties and tenants.

Can tenants submit photos of their issues?

Absolutely. AskLettie's Visual AI Analysis feature enables tenants to send photos, which the AI can analyze to identify faults and assess the severity of maintenance issues without requiring additional clarifications.

Does AskLettie integrate with other property management tools?

Currently, AskLettie is specifically designed to work seamlessly within the WhatsApp platform. While additional integrations may be considered in the future, its primary focus is to provide a straightforward and efficient service without the need for new apps or accounts.