Rallied AI

Rallied AI is an advanced artificial intelligence technician designed specifically for Managed Service Providers (MSPs). It seamlessly integrates with your entire tech stack to autonomously resolve Level 1 (L1) and Level 2 (L2) support tickets, thus freeing your skilled engineers to focus on more complex, revenue-generating projects. Rallied operates through popular communication platforms like Slack and Microsoft Teams, allowing users to interact with it just as they would with a human coworker. This innovative tool not only executes tasks such as password resets and account unlocks but also triages and dispatches requests based on priority. By automating routine IT support tasks, Rallied significantly reduces operational costs and enhances service efficiency, enabling MSPs to maximize their margins and improve customer satisfaction.

Autonomous Ticket Resolution

Rallied AI autonomously resolves L1 and L2 tickets, such as password resets and account unlocks. This feature allows it to execute fixes, notify users, and update the ticket without human intervention, saving time and resources.

Intelligent Triage and Dispatch

The tool intelligently triages user requests by asking pertinent questions and categorizing them by priority. It fills in necessary triage fields, retrieves documentation from integrated systems like IT Glue or Hudu, and routes tickets to the appropriate technician for more complex issues.

Automated Onboarding and Offboarding

Rallied streamlines the onboarding and offboarding processes for new hires and departing contractors. It manages everything from M365 licenses to Active Directory accounts, ensuring a smooth transition with minimal manual input.

Comprehensive Stack Connectivity

Rallied connects to a wide array of systems, including popular PSAs and RMM tools, such as ConnectWise, Autotask, and Datto RMM, among others. This extensive connectivity allows it to operate efficiently within your existing technology infrastructure, enhancing its effectiveness.

Streamlining IT Support Operations

Rallied AI is ideal for MSPs that handle a high volume of L1 and L2 tickets. By automating routine tasks, it allows technical staff to concentrate on high-value projects, thus increasing productivity and reducing labor costs.

Enhancing Customer Satisfaction

With Rallied managing frequent support requests, response times are drastically improved. Clients receive faster resolutions for their issues, leading to higher satisfaction rates and stronger client relationships.

Reducing Operational Costs

By automating ticket resolution and decreasing the need for additional L1 staff, Rallied helps MSPs save significant operational costs. This is particularly beneficial for growing MSPs facing high ticket volumes without the budget for hiring.

Simplifying Employee Transitions

Rallied simplifies the onboarding and offboarding of employees. It automates the assignment of necessary access rights and licenses, making the process more efficient and reducing the risk of human error during critical transitions.

What if it breaks something?

You have control over what tasks Rallied can perform autonomously. By initially limiting its capabilities, you can gradually expand its autonomy as you become more comfortable with its performance.

How does Rallied AI compare to other AI tools?

Unlike many other AI solutions that require extensive training and ongoing management, Rallied can be deployed quickly with minimal setup. It operates effectively without needing a dedicated administrator, making it a more efficient choice for MSPs.

Can Rallied handle complex issues?

While Rallied excels at resolving L1 and L2 tickets, it is designed to triage and dispatch more complex issues to human technicians. This ensures that higher-level support is still available when needed.

How quickly can Rallied be implemented?

Most MSP AI tools take months for implementation, but Rallied can be connected and operational within the same week. This rapid deployment means you can start benefiting from its capabilities almost immediately.