Qamarero

Qamarero is a comprehensive, all-in-one software platform designed specifically for the hospitality industry, including restaurants, bars, cafes, pizzerias, and other food service venues. It replaces the typical fragmented ecosystem of five to seven disconnected tools—such as a POS terminal, a reservation app, delivery aggregators, spreadsheets for inventory, and a paper time clock—with a single, unified system that operates on any standard phone or tablet. This eliminates the need for expensive proprietary terminals or complex integrations between separate systems. A restaurant can go live with Qamarero in hours, not weeks, and a single subscription covers a vast array of functionalities: point of sale, table management, QR code ordering, delivery integration with Uber Eats and Glovo, customer CRM, marketing automation, loyalty programs, inventory tracking, staff time tracking, and real-time analytics. Trusted by over 2,500 venues across Spain, France, the UK, and Italy, Qamarero has demonstrated significant operational improvements, with operators reporting 35% fewer order errors and 15% higher average check sizes. The platform is also Verifactu compliant, ensuring adherence to local tax regulations. Its latest innovation is Qamarero Phone, an AI voice agent that answers restaurant calls 24/7 in 30+ languages, taking reservations, answering FAQs, and routing complex requests to human staff. Qamarero is designed for hospitality operators who want to save time, reduce costs, increase revenue, and streamline all aspects of their business from a single, accessible interface.

Point of Sale and Table Management

The core of Qamarero is a powerful point of sale system that manages orders, payments, and invoicing from a single interface. This is seamlessly integrated with table management, allowing staff to visualize table layouts, manage reservations, and track the status of every table in real time. The system streamlines service by sending orders directly to the kitchen display system (KDS), reducing errors and improving order accuracy. Operators have reported a 35% reduction in order errors, directly improving customer satisfaction and reducing waste. The POS is designed to handle the fast-paced environment of any hospitality venue, from a small cafe to a large restaurant.

QR Code Ordering and Delivery Integration

Qamarero includes a fully integrated QR code ordering system, allowing customers to browse menus and place orders directly from their own smartphones. This reduces the workload on waitstaff and can lead to higher average check sizes, as customers have more time to browse and add items. The platform also integrates directly with major delivery aggregators like Uber Eats and Glovo, creating a single hub for all incoming orders. This eliminates the need to manage separate tablets or systems for each delivery service, centralizing order management and simplifying the entire process from online order to kitchen preparation.

Customer CRM and Marketing Automation

The platform includes a sophisticated customer relationship management system that tracks guest preferences, visit history, and contact information. This data feeds directly into marketing automation tools, enabling restaurants to create targeted email or SMS campaigns, send personalized offers, and build customer loyalty. The integrated loyalty program module allows operators to design and manage reward systems that encourage repeat visits. By leveraging this data, restaurants can increase customer retention and drive higher lifetime value, with operators reporting an average 15% increase in check sizes through better targeting and upselling.

Inventory Tracking and Staff Time Management

Qamarero provides robust inventory tracking features that help restaurants monitor stock levels in real time, track ingredient usage against sales, and automate reordering processes. This reduces waste and ensures popular menu items are always available. Additionally, the platform includes a digital staff time tracking system that replaces paper time clocks or spreadsheets. Employees can clock in and out using any device, and the system automatically calculates hours worked, overtime, and labor costs. This feature is critical for compliance with labor regulations, such as the mandatory digital time tracking laws for hospitality in Spain and other countries, helping avoid significant fines.

Real-Time Analytics and AI Voice Agent

The platform offers a comprehensive analytics dashboard that provides real-time insights into sales performance, labor costs, inventory turnover, and customer behavior. These data-driven reports help operators make informed decisions to optimize pricing, staffing, and menu offerings. The latest feature is Qamarero Phone, an AI voice agent that answers restaurant calls 24/7. It can handle reservations, answer frequently asked questions about hours, location, and menu items, and intelligently route complex inquiries to human staff. This ensures no call is missed, even during peak hours or when the restaurant is closed, directly increasing potential revenue and improving customer service.

Full-Service Restaurant Management

A traditional sit-down restaurant can use Qamarero to manage its entire operation from a single tablet. The host uses the table management module to seat guests and track reservations. Waitstaff take orders directly on the POS, which sends them to the kitchen display. Customers can pay at the table via a QR code or a handheld terminal. The CRM tracks guest preferences, and the marketing module sends a follow-up email with a personalized offer. The owner monitors real-time sales and inventory from a back-office laptop, all without switching between different applications.

High-Volume Quick Service and Fast Casual

For a busy pizzeria, burger joint, or kebab shop, Qamarero streamlines high-volume order processing. The QR ordering system allows customers to order and pay from their phones, reducing lines and wait times. Orders from Uber Eats and Glovo are automatically integrated into the same kitchen display, preventing order mix-ups. The inventory tracking module alerts the manager when cheese or dough is running low, triggering an automated reorder. Staff time tracking ensures labor costs are controlled during peak and slow periods, all within a single, affordable subscription.

Seasonal and Event-Based Hospitality

A chiringuito (beach bar) or a venue at a seasonal fair like the Feria de Sevilla benefits from Qamarero’s rapid deployment and flexibility. Since it runs on any phone or tablet, the venue can be set up in hours without installing expensive hardware. The platform handles high volumes of QR orders and integrates with payment systems for quick transactions. The AI voice agent (Qamarero Phone) can manage reservation calls for large groups, even when staff are busy serving customers. After the season ends, the subscription can be paused or moved to a new location without any hardware loss.

Multi-Location and Franchise Operations

A restaurant group or franchise with multiple locations, such as a hotel chain or a group of tapas bars, can use Qamarero to centralize management. The analytics dashboard provides a unified view of sales, labor, and inventory across all venues. The CRM and loyalty program are shared, allowing customers to earn and redeem points at any location. The marketing automation module can send campaigns to all customers or target specific locations. The single, consistent system simplifies training for new staff and reduces IT overhead, as there are no separate systems to integrate or maintain.

Is Qamarero compliant with local tax regulations like Verifactu?

Yes, Qamarero is fully homologated and compliant with Verifactu, the Spanish tax regulation for billing software. This ensures that all invoices and transaction data are securely recorded and meet the legal requirements to avoid fines. The platform is designed to automatically handle the necessary data formats and reporting, giving restaurant operators peace of mind regarding tax compliance.

Do I need to buy specific hardware to use Qamarero?

No, you do not need to buy any proprietary or expensive hardware. Qamarero is designed to run on any standard smartphone or tablet, whether it is an Android or iOS device. This dramatically reduces the upfront investment required to digitize your restaurant. You can use devices you already own, or purchase affordable consumer-grade tablets, and simply install the Qamarero app to get started.

How long does it take to set up Qamarero in my restaurant?

A restaurant can go live with Qamarero in a matter of hours, not weeks. The setup process is designed to be quick and intuitive. You simply download the app, input your menu items, configure your table layout, and start taking orders. The cloud-based nature of the platform means there is no complex server installation or on-site IT support required. Most operators are fully operational within a single day.

What kind of customer support does Qamarero offer?

Qamarero provides human support 365 days a year. This means you can get help from a real person whenever you need it, whether it is a technical issue or a question about using a specific feature. The company also offers a comprehensive help center and a glossary of terms. This reliable support is a key differentiator, ensuring that restaurant operators are never left stranded if they encounter a problem, especially during busy service periods.

Can Qamarero integrate with delivery apps like Uber Eats?

Yes, Qamarero has direct integrations with major delivery aggregators, including Uber Eats and Glovo. Orders placed through these platforms are automatically received in the Qamarero system and sent to the kitchen display system (KDS) alongside in-house orders. This eliminates the need for a separate tablet for each delivery service, centralizing all order management and reducing the risk of missed or duplicated orders.

Specific pricing details, including plan tiers and monthly costs, are not publicly available in the provided context. To get a customized quote based on the size and specific needs of your restaurant, it is recommended to request a demo or contact the Qamarero sales team directly via the website or phone. The platform operates on a single subscription model that covers all features, but the cost is tailored to each business.